Dear visitor, you may have noticed our URL changed from to Don't worry, we are the same Support team, we just embraced a new name! Read more about it at

Managing FAQ

Managing FAQ

*An instructional video is also available for this topic below. *

Expand the options to learn more about creating a “Frequently Asked Questions” (FAQ) section or editing existing questions by clicking on the +.

You can add a Frequently Asked Questions (FAQ) section to your course within Brightspace.

  1. Go to Course Admin
  2. Under Administration select Tools.
  3.  If you scroll down this page you will find “FAQ”. Press the button on the right to switch on the function.
  4.   Refresh your course page or return to your homepage. You will then see the “FAQ” appearing on the NavBar under the icon More.
  5. Click the FAQ to enter the Manage FAQ page where you can add your Frequently Asked Questions .
  6. Click New Questions to create new questions and answers.You can also group them into different categories.
  7.  Click Save or Save and New if you would like to continue.

You can go back and alter existing questions at any moment.

  1. Go to FAQ under More, you will then find all your questions and categories respectively.
  2. Select one or more questions that you would like to change and click on Edit.
  3. You may select a different Category and Edit both the question and answer.
  4. When you are finished click Save and Close.
Content not available.
Please allow cookies by clicking Accept on the banner

How to use this to improve your course

  • Use an FAQ if you receive the same queries repeatedly from students in your course, instead of having to constantly address email queries.
  • Once you activate the “FAQ” section on your course, you can let your students know by sending an Announcement.
  • Copy this component to your course when it repeats in a next quarter/year.

Contact us

Please send us an email and we'll get back to you.


Log in with your credentials

Forgot your details?

By continuing to use this website, you agree with the use of cookies. More information

This website uses cookies of multiple categories: strictly necessary cookies, performance cookies and advertisement cookies. The strictly necessary cookies are used to verify whether you have given consent to the cookies before, whereas the performance cookies are used for insights in the usage of the website. Using the latter allows the admin of this domain to improve the experience on the website in the future. Some of the cookies are third-party, such as YouTube and Google Analytics.

The cookie settings on this website are set to "allow cookies" to give you the best browsing experience possible. If you continue to use this website without changing your cookie settings or you click "Accept" below then you are consenting to this.